Terms of Service
Terms of Service
Effective date: July 8, 2026
These Terms of Service (“Terms”) govern your access to and use of the website located at providentassetadvisory.net (the “Site”) and the products and services offered through the Site, including the Multifamily Operating Suite digital product (the “Product”) and the advisory and consulting services described below (the “Advisory Services,” and together with the Product, the “Services”). The Site and Services are owned and operated by Provident Asset Advisory LLC, a Virginia limited liability company (“Company,” “we,” “us,” or “our”).
By accessing the Site, downloading the Product, booking or purchasing Advisory Services, or otherwise using our Services, you (“User,” “Customer,” or “you”) agree to be bound by these Terms. If you do not agree, you may not use the Site or the Services.
1. Eligibility
You must be at least 18 years old and capable of forming a legally binding contract under applicable law to use the Site or purchase the Services. By using the Site, you represent and warrant that you meet these requirements and that you are acting on behalf of a business or in a commercial capacity.
2. The Product
2.1 Description
The Product is a digital, downloadable package consisting of working spreadsheet files, reference documents, and an implementation guide for multifamily owner-operators. The Product is delivered electronically following purchase and is informational and educational in nature.
2.2 License grant
Upon successful purchase, Company grants you a perpetual, non-exclusive, non-transferable, revocable, limited license to use the Product for use within your own real estate operations and business. You may share specific files with members of your internal team and with service providers (such as your property manager) working on your portfolio, provided such sharing is reasonable and incidental to your authorized use.
2.3 Restrictions
You may not, and may not permit any third party to:
- Resell, sublicense, rent, lease, or otherwise commercially exploit the Product or any portion of it;
- Distribute, post, or make the Product available on any public website, file-sharing service, or other publicly accessible platform;
- Use the Product to create, market, or sell any competing product, service, or course;
- Remove, alter, or obscure any copyright, trademark, or other proprietary notice; or
- Use the Product in any manner that violates applicable law or these Terms.
2.4 Ownership
All right, title, and interest in and to the Product and the Advisory Services deliverables, including all intellectual property rights, are and will remain the exclusive property of Company and its licensors. These Terms do not transfer any ownership to you.
2.5 Updates
Company may, but is not obligated to, provide updates or new versions of the Product. Updates provided to existing customers are subject to these Terms unless accompanied by separate terms.
3. Advisory and Consulting Services
3.1 Nature of the Advisory Services
Company offers advisory and consulting services relating to multifamily real estate asset management, which may include assessments, implementation sessions, operating audits, and ongoing advisory engagements. The Advisory Services are advisory and educational in nature. Company provides analysis, recommendations, frameworks, and guidance only. Company does not make operating decisions for you, does not manage or operate any property, does not execute transactions, does not handle or direct funds, and does not act as your property manager, broker, agent, fiduciary, or representative.
3.2 Your authority and responsibility
You retain sole and exclusive authority over, and responsibility for, all decisions affecting your properties, portfolio, personnel, capital, and operations. Any decision to act, or not to act, on Company’s recommendations is yours alone. You are solely responsible for implementation and for the results of any action or inaction based on the Advisory Services.
3.3 No professional or fiduciary relationship
Your engagement of the Advisory Services does not create an attorney-client, accountant-client, investment-adviser, broker-dealer, real estate brokerage, fiduciary, agency, employment, partnership, or joint-venture relationship between you and Company. Company acts solely as an independent contractor.
3.4 Not legal, tax, financial, investment, or brokerage advice
The Advisory Services do not constitute legal, tax, accounting, financial, investment, securities, insurance, appraisal, or real estate brokerage advice, and are not a recommendation to buy, sell, or hold any security or property. You should obtain advice from your own qualified, licensed professionals before making any decision. This Section is reinforced by the Disclaimer, which is incorporated by reference.
3.5 Engagement terms
The specific scope, deliverables, fees, and duration of any paid Advisory Services are set out in a separate written engagement agreement or statement of work, or in the description provided at the time of booking (each, an “Engagement Agreement”). If there is a conflict between these Terms and a signed Engagement Agreement, the Engagement Agreement controls for that engagement. Introductory or discovery calls scheduled through the Site are complimentary and create no paid engagement, retainer, or obligation until a separate Engagement Agreement is agreed in writing.
3.6 Reliance on your information
The Advisory Services and any deliverables are based on information you provide and on information reasonably available to Company. Company does not independently audit, verify, or validate the information you provide and is not responsible for outcomes resulting from inaccurate, incomplete, or outdated information.
3.7 Confidentiality
In connection with a paid engagement, each party agrees to keep confidential the non-public information disclosed by the other party and to use it only for the purpose of the engagement, except as required by law. This obligation does not apply to information that is public through no fault of the receiving party or independently developed without use of the other party’s confidential information.
3.8 Scheduling
Bookings and introductory calls are scheduled through a third-party scheduling provider (currently Calendly). Your use of that provider is subject to its own terms and privacy practices.
4. Pricing and Payment
4.1 Price
Prices for the Product and for paid Advisory Services are displayed on the Site or stated in the applicable Engagement Agreement at the time of purchase. Prices are in U.S. dollars and exclusive of any applicable taxes, which will be added where required by law.
4.2 Payment and merchant of record
Payments for the Product are processed by Lemon Squeezy, which acts as the merchant of record for those transactions. This means Lemon Squeezy is the seller of record for the Product, handles the payment transaction, and is responsible for collecting and remitting applicable sales tax and VAT. Your purchase of the Product is also subject to Lemon Squeezy’s terms and privacy policy. By providing payment information, you authorize the applicable processor to charge your selected payment method for the price plus any applicable taxes, and you represent that you are authorized to use that payment method. Fees for paid Advisory Services are invoiced and collected as stated in the applicable Engagement Agreement.
4.3 Recurring engagements
Where an Engagement Agreement provides for recurring fees, such as a monthly advisory partnership, those fees are billed on the schedule stated in the Engagement Agreement and continue until the engagement is terminated in accordance with its terms.
4.4 Price changes
Company may change prices at any time. Price changes do not affect a purchase already completed or the fees fixed in an existing Engagement Agreement.
5. Refunds
5.1 Product: 30-day guarantee
Company offers a 30-day money-back guarantee on the Product. If you are not satisfied for any reason, you may request a full refund within 30 days of the original purchase date by emailing contact@providentassetadvisory.net. No documentation or proof of use is required within that window. Because Lemon Squeezy is the merchant of record, refunds are processed through Lemon Squeezy to the original payment method, ordinarily within 7 business days of the request.
5.2 License termination upon refund
Upon receiving a refund, your license to use the Product immediately and automatically terminates, and you agree to cease all use and delete all copies of the Product from your devices and storage. Continued use after a refund is a material breach of these Terms and may give rise to claims for breach of contract or copyright infringement.
5.3 Advisory Services
Refund and cancellation terms for paid Advisory Services are governed by the applicable Engagement Agreement. Complimentary introductory calls involve no payment and therefore no refund.
5.4 After 30 days
Except as required by applicable law or as provided in an Engagement Agreement, all sales are final after the applicable refund window.
6. Disclaimers and Warranties
6.1 “AS IS” basis
The Services are provided “as is” and “as available,” without warranty of any kind, express or implied. To the maximum extent permitted by law, Company disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.
6.2 No professional advice
The Services are for informational and educational purposes and do not constitute legal, tax, financial, investment, accounting, insurance, real estate, or other professional advice. No attorney-client, fiduciary, or other professional relationship is created by your use of the Services. Consult qualified professionals before making decisions.
6.3 No guarantee of results
Company makes no representation, warranty, or guarantee regarding the results, returns, financial outcomes, or other benefits you may obtain from the Services. Real estate operations involve substantial risk, and outcomes depend on many factors outside the Services’ content or Company’s control. Past performance is not indicative of future results.
7. Limitation of Liability
7.1 Cap on damages
To the maximum extent permitted by law, Company’s aggregate liability arising out of or relating to these Terms or the Services will not exceed the total amount you paid to Company (or, for the Product, through the merchant of record) for the Service giving rise to the claim in the twelve (12) months preceding the event.
7.2 Exclusion of certain damages
To the maximum extent permitted by law, Company will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost business, lost data, or diminution in value, regardless of the legal theory and whether or not Company was advised of the possibility of such damages.
7.3 Basis of the bargain
You acknowledge that the limitations in this Section are an essential element of the agreement, that Company would not offer the Services at the stated prices without them, and that they apply even if a remedy fails of its essential purpose.
8. Indemnification
You agree to indemnify, defend, and hold harmless Company and its officers, members, employees, agents, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use or misuse of the Services or the Site; (b) your breach of these Terms; (c) your violation of any law or third-party right; or (d) any decision you make or action you take based on the Services.
9. Privacy
Your use of the Site is also governed by our Privacy Policy, which is incorporated by reference.
10. Modifications to Terms
Company may modify these Terms at any time by posting an updated version on the Site, effective upon posting. Your continued use after posting constitutes acceptance. For material changes, Company will use commercially reasonable efforts to notify active customers by email.
11. Termination
Company may suspend your access to the Site and revoke your Product license at any time, without notice, for conduct Company reasonably believes violates these Terms or is harmful. Sections 2.3, 2.4, 3.3, 3.4, 5.2, 6, 7, 8, 10, 12, and 13 survive termination.
12. Governing Law and Venue
12.1 Governing law
These Terms and any dispute arising out of or relating to them or your use of the Services will be governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws principles.
12.2 Exclusive venue
Any legal action arising out of or relating to these Terms must be brought exclusively in the state or federal courts located in Fairfax County, Virginia, and the parties consent to the personal jurisdiction of those courts and waive any objection to venue.
12.3 Waiver of jury trial
To the maximum extent permitted by law, each party waives any right to a trial by jury in any action arising out of or relating to these Terms.
13. General Provisions
Entire agreement. These Terms, together with the Privacy Policy, the Disclaimer, and any applicable Engagement Agreement, are the entire agreement between you and Company regarding the Services and supersede prior agreements on the subject.
Severability. If any provision is held invalid, it will be enforced to the maximum extent permissible and the remaining provisions remain in effect.
No waiver. Company’s failure to enforce a provision is not a waiver of its right to do so later.
Assignment. You may not assign these Terms without Company’s prior written consent. Company may assign these Terms at any time.
Force majeure. Company is not liable for failure or delay in performance due to causes beyond its reasonable control.
Contact. For questions about these Terms, contact us at contact@providentassetadvisory.net.
Provident Asset Advisory LLC
1520 Belle View Blvd, Suite 5647
Alexandria, VA 22307
contact@providentassetadvisory.net